The debugger will crawl your page, check the info and refresh the image and description. This is a stale thumbnail; the preview should indicate 232 reviews, not 215 as shown. That was an easy fix that I didn’t know for sooooo loooong! Marketing, sales, agency, and customer success blog content. The most common known reasons why Facebook pull a wrong thumbnail image when you share a link can be because of multiple images set in the open graph Image tags where your featured image is smaller than the other images. Maybe thereâs typo in the description thatâs been corrected ages ago, or the thumbnail is showing an outdated image. The preview image isn't displayed until the Facebook crawler sees it, so the first person to share a page may not see a preview. There are no other methods of having Facebook pre-cache images. Facebook will ask you to confirm the action by clicking Save. (Facebook saves the info from URLs and pages that have already been shared, for better performance.) Thanks so much! If you have done both of these things and the image or share information is still wrong, try clicking the "Fetch new scrape information" button 2 or 3 times. Maybe a link to Amazon is showing an old cover or the wrong â¦ To update Facebook's version of your page, you need to request them to do another scrape. Search, vote for, and submit ideas to improve the HubSpot platform. Use the time to head over to your favorite retailer and leave a review for a book you recently enjoyed. the timestamp tip with the refreshed info in the FB debugger tool just saved my life. And adding fuel to the fire, the meta description for that blog had grammar mistakes. Your profile photo (a.k.a. Create an actual post to verify the update. If you have other tips and tricks for dealing with Facebook’s cantankerous cache, please share them in the comments. Didn’t work for me. So you just may need to force Facebook to clear the cache. Here’s how to guide Facebook to the right data. Troubleshoot wrong preview images in Facebook when sharing your HubSpot content, /Social/Why-was-the-wrong-blog-post-photo-published-to-Facebook, https://developers.facebook.com/tools/debug/, Review the information of your page and click on, You can scroll to the bottom to preview what will be shared the. Facebook will respond with the technical details, which you may ignore for now. Your email address will not be published. Creating highly engaging images for Facebook is no easy task. However, you can use the Refresh Share Attachment feature above to bring those old posts into line as well. This is the link that I can’t get the thumbnail to update for. Facebook is sharing the wrong image or content. This will tell Facebook to gather a fresh thumbnail image and description from the site. You work hard to make creative images that send a message about your brand, products and services, or offers. I think it has something to do with Google maps maybe? I was not aware of standard Facebook thumbnail size so I didn’t put much though while selecting a thumbnail photo. Discussions on writing, publishing, and the state of the industry. Reply Your email address will not be published. Help Facebook find the correct image. THANK YOU SO MUCH! Go to the Facebook Debugger Paste the URL for the page/post in the field Click the "Fetch new scrape information" button. The og:image tag can be used to specify the URL of the image that appears when someone shares the content to Facebook. Look for a line that says Canonical URL. My bad. Our thumbnail now shows the correct number of reviews. Are you sure you’ve got the exact same URL as your original post? There are three methods you can try to update Facebook’s cache, presented here in order of difficulty. How to tell Facebook which image to use for your home page To do that, I remind you that you must have the Yoast SEO plugin installed. There’s often a delay while Facebook sorts out its data. Sharing Debugger lets you preview how your content will look when it's shared to Facebook and debug any issues with your Open Graph tags. One of the most common reasons is having multiple images set in the og:Image tag where your featured image is smaller than the other images. Deleting and reposting the link won’t help, because Facebook has already taken a snapshot of the link and stored it in its cache. The reason could be, you might have changed the meta description or title or the image of that particular web page and the new data is not in facebookâs index. Meet regularly with your local community of HubSpot users. Remember that once the cache is updated, only new post will be affected; old posts will still show stale information. You (hopefully) go back to Facebook to test it out and thereâs the old thumbnail, hanging around when itâs not wanted Many of our readers asked about why Facebook commonly picks the wrong image for their post when they try to share it. Facebook fetches a preview images, then Iâm adding a picture and then, when iâm trying to de-select the preview it wouldnât let me. In the left pane on your WordPress dashboard, click on âSEO,â then âSocial.â For the âFrontpage settingsâ section, click on âUploadâ and upload the image you want to use. If not, scrape again. This line of code tells Facebook which image to display when someone shares your post or page. But after It was posted in Facebook, I noticed that the sides were cut and due to which every letters weren’t visible. A Facebook video thumbnail image has a default size. October 13, 2020. Setup, how-to, and troubleshooting guides. Changing your Facebook video thumbnail image. Review the information of your page and click on Scrape again so the tool fetches the newer, up-to-date information for the post/page. Facebook used a â¦ You go to Facebook, drop in your fancy link to test and it looks good. This is most likely happening for one of the following reasons: ... Scroll down to Link Preview and check the image. When someone shares one of your links on Facebook for the first time, Facebook might not display a preview image right away. I hope you find this tip useful! This site uses Akismet to reduce spam. The way to "force" facebook to clear their cache for a specific url is to use the Debugger tool.. Maybe a link to Amazon is showing an old cover or the wrong number of reviews. If in the preview, Facebook did not fetch the image that you are expecting, then you have to go back to your WordPress site and make sure that you set a Featured Image for Facebook. But when you preview it in the share dialog itâs completely different, then if you post that and check it on your facebook timeline, its yet ANOTHER completely different image. I have specified the og:image in my page header, and when using the Facebook debugger, it shows the CORRECT image. So when you share a blog post to Facebook, and the auto-generated preview pops up with the wrong image or title, it can be a problem. Learn how your comment data is processed. Iâve tried switching between them (so that my image would be â1â and the preview â2â) but even after that, i can only deselect my image and not the preview. This is also the case in the Page Posts area of Ads Managerâ¦ Facebook took away the ability to edit link previews as part of ongoing efforts to â¦ Click Edit Cover Photo.If you don't currently have a cover photo, click Add Cover Photo. If the preview has been updated, you’re done! Schedule in-person training for a hands-on and personalized HubSpot training experience. Thatâs because âThe crawler has to see an image at least once before it can be rendered.â In plain English: âThis means that the first person who shares a piece of content wonât see a rendered image.â All the sizes you need to optimize your Facebook business page! A collection of lessons and practical exercises leading to an industry-recognized certification in HubSpotâs tools or strategy. Facebook has its own cache too, so if a post was shared before adding Open Graph, and the image didnât show up, then Facebook will save that snippet in its cache and it will show it to you like that again when youâll debug. If not, don’t despair: we have one more trick up our sleeves. You go back to your post, make a few final tweaks and decide to change up the image. Examples of how real customers use HubSpot for their business. If you post it again, you’ll get the same outdated preview — and so will anyone else who posts that link on Facebook. All future instances of that link will rely on the cached information. Learn how to get the most out of HubSpot from those who know it best. Facebook cache image, title, and body text. You can do this by adding the og:image, Open Graph âobjectâ (meta data) to your head tag. Carefully copy the canonical URL, being sure you don’t get the information in parentheses that may follow it. This is the “real” link that the site is directing the user to. There are several reasons why Facebook picks the wrong thumbnail for your post. 1. You can scroll to the bottom to preview what will be shared the next time you publish the content to Facebook. Darn it! Sometimes you’ll post a link to Facebook, and the preview image won’t match what’s on the site. If it’s updated, you’re golden! Learn about Service Hub and share your expertise. The feature we’re about to use only appears in the menu when you’re looking at the isolated post. After many days , here I am with a Google Search and Boom, I got the solution and FIXED IT!! ð Thereâs a difference if I add the link to a Facebook page. The link should now show the updated information for any new posts. Social Media, Spotlight Sometimes youâll post a link to Facebook, and the preview image wonât match whatâs on the site. 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